Support & Help

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Compare support plans and figure out what fits your business needs.

DDMS offers various support plans for users of all sizes.From self-service to enterprise-scale,our support plans are designed to meet the needs of your business.

Guaranteed first response time

Expedited handling priority rousting that guarantees a first response within the designed timeframe.

Support escalation phone line, business hours

Get help when you need it with a dedicated support phone number to submit new cases via our escalation phone line.

API architecture and integration planning

Architecture and integration planning session led by a DDMS solution architect with the goal of working with your company's technical team to assist system design best practices.

Developer support, Business hours

A dedicated DDMS support engineer to troubleshoot any techinical issues relaed API requests,HTML design,webhooks, with limited code review via email support.

Premium Support Plans

Bill monthly or annually

Developer

$0 / month

  • Developed Control Access
  • API Status Notifications
  • Email Support,Business Hours
  • Guarenteed First Response Time
  • Support Escalation Phone Line, Business Hours
  • API Architecture and Integration Planning
  • User Training
  • Developer Support, Bussiness Hours
  • Dedicated Customer Success Manager

Business

$150 / month

  • Developed Control Access
  • API Status Notifications
  • Email Support,Business Hours
  • Guarenteed First Response Time ( 8 Business Hours SLA )
  • Support Escalation Phone Line, Business Hours
  • API Architecture and Integration Planning
  • User Training
  • Developer Support, Bussiness Hours
  • Dedicated Customer Success Manager

EnterPrise

$3000 / month

  • Developed Control Access
  • API Status Notifications
  • Email Support,Business Hours
  • Guarenteed First Response Time ( 4 Business Hours SLA )
  • Support Escalation Phone Line, Business Hours
  • API Architecture and Integration Planning
  • User Training
  • Developer Support,Bussiness Hours
  • Dedicated Customer Success Manager

Direct Mail That Doesn’t Suck

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